Synchronizing Users with Slack Integration
To synchronize users with Slack, you must first have configurations set in Slack and a valid token provided by Slack. The Slack bot token is needed when setting the Slack integration in Accolade. If a Slack user identification changes, you can resynchronize a user.
When configuring the Slack integration in Accolade, note the following:
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The token field is required.
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If the Slack token is changed, the integration will not work and needs to be updated in Accolade.
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When populating the chat address in Accolade, use the Slack prefix with user ID. All Slack user IDs need to have the Slack prefix. For example: SLACK:A1B2
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Accolade and Slack email addresses need to be the same.
To resynchronize a user:
- In Accolade, from the System menu, select Security & Groups > User Admin.
- Select the user from the list.
- In the General Details tab, add the email address and the chat address.
- Click Save.