Web Browser Requirements and Setup

Accolade versions 14.2 and later are supported in the following web browsers:

  • Microsoft Edge version 44
  • Microsoft Chromium Edge version 84 and higher
  • Google Chrome version 84.0 and higher
  • Mozilla Firefox 80.0 and higher
  • Apple Safari for OS 12 and higher or MacOS version 10.13

 

Review the following sections for additional web browser settings and requirements to ensure that Accolade runs smoothly:

Note:  Accolade supports a zoom level of 100%, which is the default zoom level for all supported browsers. Viewing Accolade pages at zoom levels other than 100% may result in elements and/or pages not rendering correctly.

 

Allowing Pop-Ups for the Accolade Web Site

Add the Accolade website to the list of allowed sites if the web browser's pop-up blocker is turned off.

 

To allow pop-ups for the Accolade web site in Microsoft Edge:

  1. From the Microsoft Edge Menu ( icon in the top right corner of the browser), select Settings > Site permissions.

You can also access the Site permissions settings by navigating to the Accolade website and clicking the Lock icon next to the website link in the address bar. If you use this method, you will need to click the Refresh button on the site afterwords in order to apply the changes.

  1. Select Pop-ups and redirects.
  2. In the Allow field, click Add, enter the URL to the Accolade website and click Add.
  3. Close the browser page.

 

To allow pop-ups for the Accolade web site in Chrome:

  1. From the Chrome Customize and control Google Chrome menu, select Settings.
  2. If necessary, click Show advanced settings at the bottom of the Settings page.
  3. In the Privacy section, click Content Settings.
  4. In the Pop-ups section, click Manage Exceptions, add the URL to the Accolade website in the Hostname Pattern field, and select Allow from the Behavior list.
  5. Click Done to save your changes.
  6. Close the browser page.

 

To allow pop-ups for the Accolade web site in Firefox:

  1. From the Firefox Settings menu, select Options.
  2. Click Content and clear the Block pop-up windows check box.
  3. Click Exceptions and enter any exceptions for pop-up settings as necessary for your company.
  4. Click OK to save your changes.

Disabling AutoComplete Browser Features

For security purposes, Sopheon recommends disabling features in any browser that automatically completes text in fields and forms. The name of this feature varies by browser.

 

To disable autofill in Microsoft Edge:

  1. From the Microsoft Edge Menu ( icon in the top right corner of the browser), select Settings > Privacy and services.
  1. In the Clear browsing data section, select Choose what to clear.
  2. Select the Autofill form data (includes forms and cards) check box. and click Clear now.
  3. Close the browser page.

 

To disable autofill in Chrome:

  1. From the Chrome Customize and control Google Chrome menu, select Settings.
  2. Click Show advanced settings at the bottom of the Settings page.
  3. In the Passwords and Forms section, clear the selections for both the Enable Autofill to fill out web forms in a single click and the Offer to save passwords I enter on the web options.
  4. Close the browser page.

 

To disable auto form fill in Firefox:

  1. From the Firefox Settings menu, select Options.
  2. Click Privacy.
  3. In the History section, select Use custom settings for history from the Firefox will field.
  4. Clear the Remember search and form history option.
  5. Click OK to save your changes.

Launching Accolade Portfolio Optimizer from Google Chrome

For users who use Accolade Portfolio Optimizer in Google Chrome, each user must install the ClickOnce Google Chrome extension.

To install the ClickOnce Google Chrome extension:

  1. Start Chrome and open a new tab.
  2. In the new tab, click the Google Apps Icon option and select Google Web Store Icon to open the Web Store.
  3. In the Chrome web store search field, enter clickonce.
  4. In the search results, select ClickOnce for Google Chrome.
  5. On the ClickOnce for Google Chrome page, click Add to Chrome.
  6. Click Add Extension.

Launching Accolade Portfolio Optimizer

For users who use Accolade Portfolio Optimizer, each user must install the Microsoft Edge WebView2 Runtime.

To install the Microsoft Edge WebView2 Runtime:

  1. Start Chrome and open a new tab.
  2. Navigate to the download page on Microsoft's website for Microsoft Edge WebView2 Runtime.
  3. Scroll down to the Evergreen Bootstrapper and click the download link.
  4. Run the downloaded executable called MicrosoftEdgeWebview2Setup.exe.